Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with AlBurj.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Locations

AlBurj currently ships only within the United Arab Emirates (UAE).

At this time, we do not offer international shipping.

Processing Time

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is:

2–5 Business Days within the UAE

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Free Shipping on orders above AED 200
Shipping charges may apply to orders below AED 200 and will be displayed at checkout before payment confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) throughout the UAE.

Customers are requested to ensure that someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been shipped, you may receive shipping updates via email or phone, depending on the courier service used.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to:

High order volumes
Public holidays
Weather conditions
Courier service interruptions
Incorrect shipping information provided by the customer

AlBurj is not responsible for delays caused by factors outside our reasonable control.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, delivery delays or additional shipping charges may occur.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery.

Please include:

Order Number
Photos of the package
Photos of the damaged item (if applicable)

Email: alburjj.store@gmail.com

We will investigate the issue and provide a suitable resolution, including replacement where applicable.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Website: https://alburj.store